Paper intake forms cost your team time twice: once when the client fills them out in the waiting room, and again when someone types them into your system. Moving intake online fixes both. The risk is that it starts to feel like filling out a form for a bank.
Send it early, and say why
Send the form with the booking confirmation, with one sentence explaining that it lets the practitioner spend the appointment with the client instead of on paperwork. People fill forms out faster when they know the reason.
Ask only what the practitioner reads
Go through the current form with the practitioners and remove every question nobody looks at. Shorter forms get finished. The ones that remain should be written in the same tone your staff uses in person.
